Returns Policy

WHAT can be returned
All our products are covered with a 100% return policy, this enables you to shop with confidence.

WHEN do items need to be returned by
Items need to be returned within 7 days from receiving your goods.

WHERE do items need to be returned to
All returns are to be sent with freight pre-paid to:

Elite Cycle Imports

P.O. BOX 307

Woori Yallock, Vic, 3139

 

HOW do customers return items
Please return your item with a copy of your invoice along with an explanation of the reason for return.

SHIPPING for returns
We will refund shipping only if the goods are deemed to be faulty or have been sent by mistake of ECI

CREDIT for returns
Depending on the payment method we will either refund or replace the item.

Instore return option
Sorry but we do not have an option to return in person, all goods must be posted back to us.

Packing materials
Items not received in original packaging and good condition will not be accepted and must be packaged in a way the protects the goods in transit. Any goods damaged in transit due to inappropriate packaging will not be accepted.